Confronting a Challenge
Home health agencies face enough challenges in meeting the daily needs of their business. Managing multiple software programs shouldn’t be one of them. When asked to elevate DME/HME software for a family friend, Sunny Patel sought to change that reality. He saw firsthand the cumbersome process and inefficient workflows ingrained in the antiquated systems and knew it was time for innovation. He knew he could make a difference, especially since he and his family had been doing just that in the outpatient physical therapy EMR space for more than 20 years.
That was the beginning of Curasev, a company named for its mission of taking care (Latin cūra, Hindi seva) of others. In developing the platform, Sunny took a deep dive into the DME world. He spent time with DME organizations of various scopes and scales in different geographic locations. He studied logistics, warehousing, delivery, revenue and administration, documenting each department’s workflow and culling out the pain points. He compared workflows and pain points. He reviewed retail point-of-sale, insurance billing and private pay and explored inventory options, including rentals and bundles.
The main problem, he discovered, was a multi-faceted process with too many disparate pieces—and few of them tied to each other. That meant time-consuming inefficiencies, unnecessary manual work, and duplication of efforts, simply because there was no integration. It was an easy fix for this technological expert; he put his enterprise software design expertise and web development background to work.
The Journey to Make Care Complete
The goal was to create an all-in-one software platform that would reinvent the way DME business is done, and Sunny did exactly that. He and his team saw a technology solution that automates workflows with seamless precision. They saw a way to eliminate complexity, improve efficiency, and reduce costs.
“The last step for patient recovery is the transition from the hospital to home. Supplies and medical equipment are so vital to have at the right time to help in this process,” says Sunny. “DME companies are an essential step to get these items to their homes. We want Curasev to be the solution that helps DME companies to fulfill the orders and provide excellent patient care.
The value that Curasev brings is to streamline each step in the DME process to simplify the transition from one step to another. The platform is a single system for everything DME/HME companies need: patient intake, inventory management, order, and delivery tracking, billing, collections, and reporting/analytics. It is a user-friendly platform that reduces administrative errors, produces cleaner claims submissions, and automates tedious workflows to allow you to focus on other important aspects of your business, such as customer service. It utilizes newer coding standards and Google technology to enable web applications to load quickly for increased user productivity.
Some of its key features include real-time dashboards and real-time eligibility, OCR templated intake forms which may be customized, mobile delivery apps for driver technicians, the ability to send batch claims, automated error checking when submitting claims, unique data point tracking, note templates, and inbound and out fax automation. In addition, Curasev offers all-inclusive pricing and live customer support.
Curasev’s desktop and mobile applications are streamlining workflows and making DME/HME businesses of all sizes more profitable. Our team of industry experts delivers the right combination of software, service, and support to help providers everywhere better serve their patients.
More than just a vendor, Curasev is the strategic partner you need to Make Care Complete.
